With a busy and more engaging lifestyle being the order of the day, you will require professional cleaning services at some point. Apart from offering quality services, professionals provide you with a pristine working and living environment.
Knowing what to expect from a professional cleaner goes a long way in helping you decide what company to hire. However, most people are not sure of what cleaning companies provide. This article talks about different things to expect when working with a professional cleaner.
Variety of Services
Good cleaning services should extend beyond cleaning and sanitizing surfaces. They should also include errands such as emptying trash bins, changing light bulbs, watering and maintaining potted flowers, and changing hygiene essentials among many others.
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Although such services fall under the janitorial category, a professional should handle them whenever they are called upon. You cannot have a janitor and a professional working concurrently. Besides providing additional services, professional cleaners should also be able to adjust and accommodate new demands from their clients, when needed to.
Clean and Safe Environment
The primary goal of hiring a professional cleaner is to have a cleaner and safer living space both at work and at home. The difference between janitorial and professional services is that a professional should be more skilled, and experienced and rely on highly specialized equipment to deliver on their services. As a fundamental benefit, any cleaning company should guarantee spotless living spaces.
Timely Services
Another key aspect of a good cleaning company is its ability to deliver services on the agreed timeline. This is because most cleaning needs cannot wait and must be addressed almost immediately. With the level of experience, training and sophistication of the equipment they rely upon in their work, a professional should deliver punctual services without compromising on quality.
Highly Professional Staff
A cleaning company staff goes through intensive vetting and training before being dispatched into the field. For this reason, you should expect the staff to carry themselves with the utmost professionalism and respect, especially when they come to your premises during working hours. They should respond and talk to your staff and clients with respect, and only when engaged. They should also keep off the areas marked as restricted access or no admission to non-staff. Whether at residential or commercial premises, cleaning company staff should keep everything they see or hear to themselves and never take pictures and videos.
Insured Staff
Some cleaning activities involve climbing and hanging over windows and high walls for instance high-rise buildings. What this means is that accidents are imminent, at any time. As a client, you should expect the cleaning organization to be insured against such eventualities and not transfer liability to you and your organization. Similarly, the insurance should also cover any damages or loss of items that occur during the cleaning process.
Specialized Equipment and Cleaning Products
Among the many things to look out for in a cleaning company is the highly specialized cleaning equipment and products. Some of the equipment you expect to see them with is the safety harness, for commercial cleaning, powerful vacuums fitted with HEPPA filters, brooms, mops, and ladders. They also rely on quality and eco-friendly cleaning solutions that ensure that the surfaces are safe for you, your family, pets, staff and clients.
Customized Services
Most companies have ready cleaning packages to present to their prospecting clients. Even so, a good company should be flexible enough to accommodate your unique needs and timelines. For example, it would look very unprofessional and clumsy if a cleaning staff were to brush shoulders with clients during a rather busy day. This would affect the smooth flow of clients and customers while hindering the productivity of your staff. In this case, a good company should schedule the cleaning in the evening or weekend when the premises are not fully engaged. In the case of residential cleaning, you can arrange with the company to schedule the cleaning when you and your family have stepped out.
Effective Communication
Effective communication is key to a professional cleaner discharging their duties. From the time of hiring them, during the cleaning session to the point of handing over the premises, a good company should offer you effective communication. To ensure seamless high quality cleaning results, you should also communicate your ambitions and adjustments clearly and on time.
Together with your input, due diligence and the above-discussed expectations, hiring the right cleaning company should be easy. To ensure a smooth delivery of a timely and quality process, cleaners also expect you to communicate on time and provide a peaceful and safe working environment.